COVID-19: Preparing for the ‘New Normal’

Despite the immense human suffering and economic turmoil that it is causing, the current pandemic will pass.  Then, time will once again be a scarce resource and efficiency will again be critical.  In the meantime, organisations should consider what opportunities exist to enhance their digital platforms and internal and customer-facing processes to maximise efficiency and, ultimately, profitability.  In this regard, as so often, technology affords enormous potential.